Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. If yes, then please log out of the other accounts and then complete step 2.1 again Ģ.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable.

There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:Ģ.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable' Ģ.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)ġ.3/ Once you have changed any duplicate names then please In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room' ġ.4/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’.ġ.5/ Here is a link to my naming standards: Ģ/ Some form of Account Linking or Authorisation has not completed successfully. (I personally use the naming standard Room Name + Device type. Use the Sonos App to change the name of Sonos players. Sorry for the long post but this type of issue is normally down to one of three things:ġ/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,ġ.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names ġ.2/ You can then change them in the source app. If the problem persists can you look at this long post:

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